Run a clinic like it's yours - you'll own the non-clinical management of the clinic and keep it running seamlessly, so our vets and nurses can focus on great vet care.

About Creature Comforts

Creature Comforts is bringing the joy back to vet care. We're a fast-growing group led by vets who know the profession inside out, right up to our co-founder and CEO, Russell. We give clinic teams the chance to help build and grow their own clinic, with the people, time and tools to do it properly. Expect well-staffed teams, capped member numbers and stunning clinics, in a warm, no-ego group where everyone belongs and every win is celebrated, big and small.

How we're different

• Build something that's yours: help open a new, fully equipped, tech-enabled clinic or grow an established one, and run it like it's yours, with your own clients and community.

• Room to grow: career progression with no ceiling, and hands-on learning from industry leaders along the way.

• Time to do it properly: every role works to the top of its qualification, with clear goals and the time, tools and tech to reach them.
  
  As Practice Manager, you'll run the day-to-day operations of the clinic, reporting to the Clinical Director. You'll lead the Practice Host team and own the clinic's performance and client experience, so the clinical team can focus on great care.

What you'll be doing

• Leading and developing clinical and non-clinical team members, including Practice Hosts and the Clinic Support Assistant

• Overseeing the day-to-day running of the practice, with rotas that protect team wellbeing

• Reading the KPIs and P&L, controlling costs and managing debt

• Acting early on underperformance, with an action plan alongside your clinic leadership team

• Championing our membership model and supporting local marketing and community engagement

• Setting exceptional client service standards and handling complaints with empathy

• Acting as the link between Central Office and the clinic for brand and marketing

• Leading Health & Safety for the clinic and keeping the practice compliant

About you

• A proven track record in operational management, ideally in veterinary, healthcare or dental practice

• Financial management experience, including P&L, budgeting and payroll

• HR experience, including performance management, conflict resolution and employee relations

• A-level or equivalent, and GCSE grade 4 (C) or above in Maths and English

• Exceptional communication, strong organisation and confident decision-making

• An inspiring, approachable leader with a strong ownership mindset

• Nice to have: multi-site or growing-business experience, knowledge of the veterinary sector, and a business, management or HR qualification (such as VMG, ILM or CIPD)

What's in it for you

• Everyone at every level will have the opportunity to share in the success of Creature Comforts

• A competitive reward package and career progression, as we grow across London and beyond

• Support for relevant professional development

• 210 hours' annual leave plus bank holidays, and your birthday off after one year's service

• Free pet membership, plus 35% staff discount

• Medicash health cash plan

• Enhanced maternity, adoption and paternity pay

• Employee Assistance Programme and Mental Health First Aiders

• Cycle to Work Scheme

• Salary sacrifice pension (5% employee, 3% employer)

• Monthly peer recognition schemes and celebrating clinic milestones

• Regular team and company social events

• Free snacks and lunch in clinic

Some benefits are subject to a qualifying period.

Equal opportunities

At Creature Comforts, we believe the best teams are built from diverse perspectives, backgrounds and experiences, and we actively encourage applications from people of all backgrounds. We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Ready to apply?

If this sounds like your kind of clinic, we'd love to hear from you.