Be part of a busy, well-loved clinic.

Chelsea is an established clinic with a friendly, no-ego team and a loyal client base, and we're growing. As a Patient Care Assistant, you'll be at the heart of patient care every day, supporting our vets and nurses and treating every pet like your own. You'll learn from people who back you all the way, with plenty of room to build your career.

About Creature Comforts

Creature Comforts is bringing the joy back to vet care. We're a fast-growing group led by vets who know the profession inside out, right up to our co-founder and CEO, Russell. We give clinic teams the chance to help build and grow their own clinic, with the people, time and tools to do it properly. Expect well-staffed teams, capped member numbers and stunning clinics, in a warm, no-ego group where everyone belongs and every win is celebrated, big and small. We expect a lot, we'll back you all the way, and we make every day fun.

How we're different

• Build something that's yours: grow an established clinic and run it like it's yours, building on a loyal client base and community.

• Room to grow: career progression with no ceiling, and hands-on learning from industry leaders along the way.

• Time to do it properly: every role works to the top of its qualification, with clear goals and the time, tools and tech to reach them.

What you'll be doing

• Keeping every patient safe, comfortable and well cared for

• Feeding, watering, grooming and exercising patients in line with their care plans

• Providing basic medical care under supervision, including giving medications as directed

• Keeping inpatient areas clean and hygienic, and consult rooms fully stocked

• Supporting vets and nurses with clinical procedures

• Handling client enquiries, appointments, payments and records with care

• Helping create a calm, comfortable environment for patients

• Covering occasional Virtual Care shifts by chat and phone, scheduled in advance, from home or the clinic

About you

• Experience handling animals, and a good understanding of animal behaviour and husbandry

• Five GCSEs at grade 4/C or above, including English Language, Science and Maths, or an accepted alternative such as a Veterinary Care Assistant Certificate

• A caring, positive attitude and a calm manner with anxious pet owners

• A team player who follows written and spoken instructions carefully

• Good communication skills and good initiative

• Flexible about working patterns, including occasional Virtual Care cover

• Nice to have: previous animal-related or customer-facing work, familiarity with veterinary terms, and good computer skills

What's in it for you

• Everyone at every level will have the opportunity to share in the success of Creature Comforts

• A competitive reward package and career progression, as we grow across London and beyond

• 200 hours' annual leave plus bank holidays, and your birthday off after one year's service

• Free pet membership, plus 35% staff discount

• Medicash health cash plan

• Enhanced maternity, adoption and paternity pay

• Employee Assistance Programme and Mental Health First Aiders

• Cycle to Work Scheme

• Salary sacrifice pension (5% employee, 3% employer)

• Monthly peer recognition schemes and celebrating clinic milestones

• Regular team and company social events

• Free snacks and lunch in clinic

Ready to apply?

If this sounds like your kind of clinic, we'd love to hear from you.

Equal opportunities

At Creature Comforts, we believe the best teams are built from diverse perspectives, backgrounds and experiences, and we actively encourage applications from people of all backgrounds. We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.