We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

We’re doing diagnostics differently, with a portfolio of brands tailored to both patients and providers, all backed by our world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.

We’re looking for an IT Specialist role at an exciting time - we’ve successfully launched multiple platforms and products, raised over $70m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.

Please note: This is a full-time position requiring 5 days a week in the Atlanta office.

WHAT YOU WILL BE GETTING INVOLVED IN:

As a scale up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

• Responsible for supporting Windows workstations

• Handling all Tier 1 & some Tier 2 issues

• “Imaging” workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware

• Responsible for ensuring firmware, operating system, anti-virus software, and security patches are up to date.

• Provide help desk support, including resolving end-user computer issues using remote diagnostic and troubleshooting tools

• Windows and Mac operating systems support

• Setup and configure new laptops

• Troubleshoot and resolve issues within Office 365 and other apps

• Troubleshoot basic internet connectivity issues with switches, routers, and firewalls

• Collaborate cross-functionally with the Office Manager and HR Partner to align IT operations with organizational needs, supporting efficiency, compliance, and staff engagement

WHAT YOU MIGHT BRING TO THE TABLE:

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

• Windows and Mac operating systems support

• Setup and configure new laptops

• Troubleshoot and resolve issues within Office 365 & Google Workspace and other apps

• Create and manage users on EntraID

• Provide management of domain accounts and group permissions

• Responsible for supporting remote employees

• Thoroughly document problems, troubleshooting steps, and resolutions

• Troubleshoot basic internet connectivity issues with switches, routers, and firewalls

• At least 2-3 years in an IT Helpdesk/Desktop Support role

• Expertise in Windows 2011

• Knowledge and experience with EntraID required

• Knowledge and experience with all Office365 applications

• Familiarity with networking devices and troubleshooting switches, routers and firewalls

• Excellent communication skills

HOW WE WILL INTERVIEW YOU:

We keep our interview process short and sweet, and we’re a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order of each step depending on team availability:

1. Introductory call/interview with Ebony, our People & Talent Coordinator. The call is via telephone and will last around 30 minutes.

2. Should it feel like there is an initial fit for all, we will invite you to a video call with the hiring manager for around 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs.

3. All of our roles will have a small assessment stage. This might be in person, a take-home assessment, or further video calls. Length varies, but we’re mindful of your time and try to keep it as simple as possible.

4. Meet the founders and/or other team members. Again, length varies depending on how many people and whether in person or via video call.

5. Offer!

BENEFITS:

We go beyond the basics with our benefits package. Here’s what you can expect from us:

• Salary range of $40,000 - $65,000

• 401k

• Healthcare, Vision and Dental

• All the equipment needed for you to do your role effectively

• Flexible working

• Personal Development budgets

• 18 days PTO plus public holidays

• 10 paid sick days

• Inclusive policies designed by our team, for our team

Diversity at SCAN.COM

Scan.com is committed to eliminating discrimination and encouraging diversity within our team.

We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.