Marketplace Operations Coordinator
Wikifarmer
Marketplace Operations Coordinator
Join us to drive operations and merchant success as we build a groundbreaking agricultural marketplace from the ground up!
We are building a new agricultural marketplace, and we're looking for a hands-on Marketplace Operations Coordinator to be the backbone of our merchant relationships and day-to-day platform operations. You will be responsible for bringing merchant products to life on the platform, ensuring catalog accuracy, and resolving operational issues as they arise, from customer complaints to logistics hiccups.
Responsibilities
Catalog & Content Management
Onboard merchant product catalogs by uploading SKUs, descriptions, pricing, and specifications to the marketplace
Create and edit product content including descriptions, technical specifications, and usage guidelines
Coordinate product photography sessions and ensure high-quality visual content for all listings
Maintain catalog accuracy and update inventory availability in collaboration with merchants
Operational Troubleshooting
Serve as the first point of contact for operational issues including customer complaints, order discrepancies, and delivery delays
Coordinate with logistics partners to track shipments and resolve transportation problems
Manage stock-out situations by communicating with merchants and customers to find timely solutions
Document recurring issues and propose process improvements to prevent future problems
Merchant Support
Build strong relationships with merchants to ensure smooth collaboration
Train merchants on platform tools, order management, and best practices
Monitor merchant performance and flag quality or reliability concerns
Requirements
2-4 years of experience in e-commerce operations, marketplace management, catalog management, or customer support
Strong attention to detail and organizational skills
Excellent written and verbal communication in Greek (English is a plus)
Comfortable with technology, experience with e-commerce platforms, CMS tools, or ERP systems preferred
Basic photography skills or willingness to learn product photography
Problem-solving mindset with the ability to stay calm under pressure
Experience in agriculture, B2B commerce, or supply chain is a plus but not required
What we offer
The opportunity to build a new marketplace from the ground up
A collaborative, fast-paced startup environment
Competitive salary and benefits
Room for growth as the marketplace scales
- Team
- Operations
- Role
- Logistics
- Locations
- Athens HQ
About Wikifarmer
Wikifarmer is a global platform with the mission of empowering and educating farmers across the world and at the same time connecting them with the open market to sell their products at fair prices.
We believe that all farmers in the world should be able to showcase their production, name a price for their products, and compete fairly in the local, or the global marketplace.
Our vast knowledge base is already accessible in 17 different languages and has been visited by millions of farmers from all over the world.
Wikifarmer is a for-profit Organization with Social Impact. It is transforming Agriculture and Food Systems by forcing Transparency, Accountability, Security, and Honesty. Our top priorities are eliminating food waste by instantly matching Farmers to Buyers and disintermediating the market.